Shipping & Returns

The Clean Air Coach is currently offering FREE SHIPPING on new Austin air purifiers to street addresses in Canada and the continental U.S.(except Alaska) which are not considered remote, using our standard method of delivery. There are no import/export duties or customs brokerage fees for The Clean Air Coach’s U.S. and Canadian customers.

For special requests, please contact us.

Orders are usually shipped the next business day after payment has cleared. Depending on the shipping address, delivery usually takes 3 to 7 business days from the time it is shipped. For any concerns, please contact us.

Neither The Clean Air Coach nor the manufacturer is responsible for any lost packages which are incorrectly addressed due to customer error.  We do not deliver to post office box addresses.

Customers will pay for return shipping costs and original outbound shipping costs.  If the unit and packaging in not in original, new condition, a restocking fee may apply.  Neither The Clean Air Coach nor the manufacturer are responsible for product lost or damaged while it is being returned for any reason. Insurance is recommended.  Please contact us prior to shipping. Refer to Satisfaction Guarantee.