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Ordering & Payment

Taxes and Fees

We are pleased to announce there are no import/export duties or customs brokerage fees for our U.S. and Canadian customers.

No sales taxes are applied to U.S. orders.

GST or HST applies to all orders in Canada. GST and PST apply to sales in British Columbia.

Price Quotations

Prices displayed on this site are quoted in U.S. and Canadian Dollars and are valid and effective only in the United States and Canada.

All products, pricing and specifications are subject to change without notice, except on paid and confirmed customer orders.

If our manufacturers have to make changes to a paid customer order due to unavoidable circumstances, we will make every effort to satisfy our customer with substituted product, with our customer’s approval. When this is not possible, all funds paid by our customer on that order will be returned in full.

Order Processing

All orders are pre-paid before shipping. Shipping normally takes place the next business day after payment clears.

Payment Methods

Visa and MasterCard payments are accepted in our online store and when ordering by telephone.

The Clean Air Coach uses PayPal services for processing customer payments by credit card for online Shopping Cart orders as well as for special orders via email. You do not need to have a PayPal account.

By using PayPal, you do not need to disclose to The Clean Air Coach your personal credit card number.  PayPal is a popular and reputable payment processing company with security measures in place to safeguard buyers’ personal information.

The Clean Air Coach will collect from PayPal your name, billing address, shipping address, phone number, and e-mail address in order to process your order. We do not collect your personal financial information.

All credit card and banking transactions via PayPal are subject to PayPal’s policies. For a thorough review of PayPal’s policies, please refer to the PayPal website.

Payment by cheque or money order can be processed by contacting us to place your order. We will email or fax you a Customer Order Form for you to complete and return to us with your payment. Orders are processed when payment has cleared. Please Note: All costs related to NSF or cancelled cheques will be paid by the customer.

Cancellation Policy

In-stock items normally ship the next business day after payment has cleared. We will accept cancellation of your order for items that have not shipped or that are on backorder. Once an item has shipped, cancellation is not possible, but you may return the goods to the manufacturer for a refund (see Returns). If you choose to return an item that has already shipped, please call us for a Return Authorization Number. You will be responsible for all outbound and return shipping costs and insurance with the shipping carrier.

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